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Author: Abed Farhan

VSA

Serviceaide and Shadow Channels

Posted on May 15, 2019May 16, 2019 by Abed Farhan

The Technology Sales Channel is Changing I’ve spent much of my career working within, thinking about and researching technology sales. While there are certain tried…

ITSM

A Virtual Agent Will Future-Proof Your Help Desk

Posted on April 10, 2019April 10, 2019 by Abed Farhan

One thing that is constant in the modern workplace is change. And, while no one can predict the future with certainty, it’s clear that help…

ITSM

Offload Tasks to Your Virtual Agent Within Minutes of Logging in for the First Time

Posted on March 26, 2019March 27, 2019 by Abed Farhan

Innovative and rapidly maturing technologies such as artificial intelligence provide leaders with unprecedented opportunities to transform business. And, while some programs involving artificial intelligence can…

ITSM

It’s Easier Than You Think

Posted on December 12, 2018December 13, 2018 by Abed Farhan

Technology is meant to make our lives easier. In reality, however, implementing new software can be painful, and every one of us has struggled through…

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Recent Posts

  • The Knowledge Gap
  • Ensuring Exceptional Customer Support Amidst Today’s Data Explosion
  • Why a Virtual Agent Makes Sense In Good Times and Bad
  • Today’s Virtual Agent: What You Should Expect
  • We Are Here For You
  • Why Knowledge Elevates The Power Of A Virtual Agent
  • The Anatomy of Hiring an AI-Driven Virtual Agent
  • Artificial Intelligence Is Here To Stay But Don’t Worry!
  • New ISM Dashboard. Bring it on!
  • Passion and Innovation Thrive at SpiceWorld the last week of September

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