Contact Us
The global pandemic and economic crisis is a challenge for everyone. I want to let you know that we focused on our customers and partners.…
Author: Wai Wong
The best virtual agents can avoid the need for some tickets to be submitted to help desk by offering up information that a user can…
Innovative technologies such as artificial intelligence, natural language processing, and machine learning, provide unprecedented opportunities to transform the efficiency of IT service desks. It’s crucial,…
Human interactions have decreased as businesses become increasingly computerized. And, although automation increases IT service desk efficiencies and improves costs, the heavy focus on traditional…
For several decades, there has been a relentless increase in the complexity of running an information technology organization. IT teams have worked diligently to keep…