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Author: Wai Wong

ITSM

There’s No Limit to Where a Virtual Agent Can Help

Posted on January 9, 2019January 11, 2019 by Wai Wong

The best virtual agents can avoid the need for some tickets to be submitted to help desk by offering up information that a user can…

ITSM

The Revolution Will Not Be Televised

Posted on November 7, 2018November 8, 2018 by Wai Wong

Innovative technologies such as artificial intelligence, natural language processing, and machine learning, provide unprecedented opportunities to transform the efficiency of IT service desks. It’s crucial,…

do you speak my language
ITSM

Do You Speak My Language?

Posted on October 24, 2018October 25, 2018 by Wai Wong

Human interactions have decreased as businesses become increasingly computerized. And, although automation increases IT service desk efficiencies and improves costs, the heavy focus on traditional…

A Brighter Era for IT Service Desks
ITSM

A Brighter Era for IT Service Desks

Posted on October 11, 2018October 12, 2018 by Wai Wong

For several decades, there has been a relentless increase in the complexity of running an information technology organization. IT teams have worked diligently to keep…

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  • ITSM (23)
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  • Uncategorized (1)
  • VSA (21)

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