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Category: ITSM

ITSM

Once Science Fiction, Then Online Companions, Can Virtual Agents Now Improve Your Support Model?

Posted on August 10, 2018August 14, 2018 by Serviceaide

Until the last couple of years, the topic of “AI” still conjured thoughts of science fiction for many. Now it’s becoming the buzziest of everyday…

ITSM

The Virtuous Cycle of Knowledge Capture and Use

Posted on July 27, 2018August 2, 2018 by Serviceaide

A support organization’s success is fully dependent on the actionable knowledge available to their team. Much of that knowledge comes directly from the experience and…

ITSM

Automate IT Service Management with over 1,000 integrations – No Coding Required!

Posted on June 27, 2018June 28, 2018 by Serviceaide

“The Zap was very easy to setup and the customization options are very useful.” – David Shears, Systems Engineer, MNI Services Ltd. Organizations today are using…

ITSM

Creating new conversational skills for Luma is now as simple as 1, 2, 3

Posted on June 11, 2018June 15, 2018 by Serviceaide

Users prefer the real-time and conversational nature of phone support, but for support teams it’s extremely expensive to staff to meet customer demand in the…

ITSM

Serviceaide team enjoyed being a first-time exhibitor Ingram Micro Cloud Summit

Posted on June 6, 2018June 6, 2018 by Serviceaide

What a show! The Serviceaide team enjoyed being a first-time exhibitor at the 9th annual Ingram Micro Cloud Summit place in sunny Boca Raton, Florida.…

ITSM

Luma shines bright for CA SDM customers

Posted on June 4, 2018June 6, 2018 by Serviceaide

Customers of CA Technologies’ ITSM Suite and some earlier Service Desk Manager versions are getting an opportunity for exciting new capabilities from a somewhat unlikely…

ITSM

Welcome to a Vibrant New Source for AI and IT Service Management

Posted on May 30, 2018June 6, 2018 by Serviceaide

In the not so distant past, if you asked me about significant updates, or the general state of IT support/IT Service Management (ITSM); the answer…

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Recent Posts

  • The Knowledge Gap
  • Ensuring Exceptional Customer Support Amidst Today’s Data Explosion
  • Why a Virtual Agent Makes Sense In Good Times and Bad
  • Today’s Virtual Agent: What You Should Expect
  • We Are Here For You
  • Why Knowledge Elevates The Power Of A Virtual Agent
  • The Anatomy of Hiring an AI-Driven Virtual Agent
  • Artificial Intelligence Is Here To Stay But Don’t Worry!
  • New ISM Dashboard. Bring it on!
  • Passion and Innovation Thrive at SpiceWorld the last week of September

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