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Although some businesses blend desktop support and help desk functions together, in many companies there is no overlap between them. This can lead to chronic…
Serviceaide is now an Advanced Technology Partner of the AWS Partner Network (APN) APN Technology Partners provide software solutions that are either hosted on, or…
News travels fast, according to a famous idiom. Or, more accurately, bad news travels fast. There is, however, little evidence to confirm that the speed…
The Technology Sales Channel is Changing I’ve spent much of my career working within, thinking about and researching technology sales. While there are certain tried…
There’s seldom a day goes by when I don’t see news about artificial intelligence. And rightly so—the maturity of AI is improving rapidly and the…
One thing that is constant in the modern workplace is change. And, while no one can predict the future with certainty, it’s clear that help…
Innovative and rapidly maturing technologies such as artificial intelligence provide leaders with unprecedented opportunities to transform business. And, while some programs involving artificial intelligence can…
Customers are indispensable assets for any size and type of organization. They require excellent products and services to build trust, remain loyal, and return time…
The best virtual agents can avoid the need for some tickets to be submitted to help desk by offering up information that a user can…
Technology is meant to make our lives easier. In reality, however, implementing new software can be painful, and every one of us has struggled through…