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Enterprise Service Management

Buckle Up: Artificial Intelligence in Enterprise Service Management Is Already Here

Posted on September 19, 2019September 19, 2019 by Serviceaide

The drive for digital transformation across entire organizations invites AI-driven chatbot technology to improve employee engagement and efficiency. (IT) service management is no longer dedicated…

Enterprise Service Management

Enterprise Service Management and the Employee Experience: The New Frontier in Digital Transformation

Posted on August 22, 2019August 22, 2019 by Serviceaide

Conversations in the C-suite of just about every business focus on how to harness the power of today’s digital tools to drive growth, improve the…

ITSM

Can chatbots really improve digital employee experience?

Posted on July 25, 2019July 25, 2019 by Caroline Wyatt

Bright Horse always look for new innovations, tools and services that can help our customers on their service maturity journey. Everywhere, the talk is of…

ITSM

Intelligent Chatbots Bridge the Gap Between Help Desk and Desktop Support

Posted on June 24, 2019June 24, 2019 by William Guinn

Although some businesses blend desktop support and help desk functions together, in many companies there is no overlap between them. This can lead to chronic…

ITSM

Serviceaide – AWS Partner | APN Advanced Technology Partner

Posted on June 24, 2019June 27, 2019 by Chandra Swarna

Serviceaide is now an Advanced Technology Partner of the AWS Partner Network (APN) APN Technology Partners provide software solutions that are either hosted on, or…

VSA

Virtual Agents Democratize Knowledge Sharing

Posted on June 6, 2019 by David Ronald

News travels fast, according to a famous idiom. Or, more accurately, bad news travels fast. There is, however, little evidence to confirm that the speed…

VSA

Serviceaide and Shadow Channels

Posted on May 15, 2019May 16, 2019 by Abed Farhan

The Technology Sales Channel is Changing I’ve spent much of my career working within, thinking about and researching technology sales. While there are certain tried…

ITSM

7 Things to Consider When Choosing a Virtual Agent

Posted on April 23, 2019April 24, 2019 by William Guinn

There’s seldom a day goes by when I don’t see news about artificial intelligence. And rightly so—the maturity of AI is improving rapidly and the…

ITSM

A Virtual Agent Will Future-Proof Your Help Desk

Posted on April 10, 2019April 10, 2019 by Abed Farhan

One thing that is constant in the modern workplace is change. And, while no one can predict the future with certainty, it’s clear that help…

ITSM

Offload Tasks to Your Virtual Agent Within Minutes of Logging in for the First Time

Posted on March 26, 2019March 27, 2019 by Abed Farhan

Innovative and rapidly maturing technologies such as artificial intelligence provide leaders with unprecedented opportunities to transform business. And, while some programs involving artificial intelligence can…

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