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There’s seldom a day goes by when I don’t see news about artificial intelligence. And rightly so—the maturity of AI is improving rapidly and the…
One thing that is constant in the modern workplace is change. And, while no one can predict the future with certainty, it’s clear that help…
Innovative and rapidly maturing technologies such as artificial intelligence provide leaders with unprecedented opportunities to transform business. And, while some programs involving artificial intelligence can…
Customers are indispensable assets for any size and type of organization. They require excellent products and services to build trust, remain loyal, and return time…
The best virtual agents can avoid the need for some tickets to be submitted to help desk by offering up information that a user can…
Technology is meant to make our lives easier. In reality, however, implementing new software can be painful, and every one of us has struggled through…
Every IT service desk has the goal of providing great experiences to its customers. Indeed, in a recent poll by HDI, 71% of organizations said…
Innovative technologies such as artificial intelligence, natural language processing, and machine learning, provide unprecedented opportunities to transform the efficiency of IT service desks. It’s crucial,…
Human interactions have decreased as businesses become increasingly computerized. And, although automation increases IT service desk efficiencies and improves costs, the heavy focus on traditional…
For several decades, there has been a relentless increase in the complexity of running an information technology organization. IT teams have worked diligently to keep…