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The term Artificial Intelligence is becoming common place. Companies are actively implementing chatbots and more advanced, intelligent virtual agents. We are rapidly finding technologies and…
Technology is becoming increasingly advanced, so much so, that virtual agents (VA) or chatbots can automate vital business functions, once only performed by human employees.…
It’s that time again. Predictions for the next year are rolling in and Artificial Intelligence (AI) is on everyone’s radar. I expect that will re-ignite…
One of the things I love about working with customers is the opportunity to get feedback on our products and come back with improved solutions…
Last week we set up shop in the Startup Zone at SpiceWorld in Austin. Two of our best and brightest product and account experts attended: …
The drive for digital transformation across entire organizations invites AI-driven chatbot technology to improve employee engagement and efficiency. (IT) service management is no longer dedicated…
Conversations in the C-suite of just about every business focus on how to harness the power of today’s digital tools to drive growth, improve the…
Bright Horse always look for new innovations, tools and services that can help our customers on their service maturity journey. Everywhere, the talk is of…
Although some businesses blend desktop support and help desk functions together, in many companies there is no overlap between them. This can lead to chronic…
Serviceaide is now an Advanced Technology Partner of the AWS Partner Network (APN) APN Technology Partners provide software solutions that are either hosted on, or…