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Are you wondering how a virtual support agent can benefit your company? Well, you’re not alone. Gartner predicts that upwards of “25% of customer service…
In the course of our writing for the new Serviceaide blog, we want to tackle the topics, tools and issues around IT service and customer…
Well-implemented Service Catalogs can improve support efficiency and reduce IT costs. But when considering the value of a Service Catalog to a business, the support…
Until the last couple of years, the topic of “AI” still conjured thoughts of science fiction for many. Now it’s becoming the buzziest of everyday…
A support organization’s success is fully dependent on the actionable knowledge available to their team. Much of that knowledge comes directly from the experience and…
“The Zap was very easy to setup and the customization options are very useful.” – David Shears, Systems Engineer, MNI Services Ltd. Organizations today are using…
Users prefer the real-time and conversational nature of phone support, but for support teams it’s extremely expensive to staff to meet customer demand in the…
What a show! The Serviceaide team enjoyed being a first-time exhibitor at the 9th annual Ingram Micro Cloud Summit place in sunny Boca Raton, Florida.…
Customers of CA Technologies’ ITSM Suite and some earlier Service Desk Manager versions are getting an opportunity for exciting new capabilities from a somewhat unlikely…
In the not so distant past, if you asked me about significant updates, or the general state of IT support/IT Service Management (ITSM); the answer…