Serviceaide – AWS Partner | APN Advanced Technology Partner

Serviceaide is now an Advanced Technology Partner of the AWS Partner Network (APN)

APN Technology Partners provide software solutions that are either hosted on, or integrated with, the AWS platform. Technology Partners include Independent Software Vendors (ISVs), SaaS, PaaS, developer tools, management and security vendors.

Serviceaide lets you focus less on problem resolution and more on customer satisfaction:

Intelligent Service Management is a robust, full-featured service management suite that’s simple, affordable and aided by Luma™ – the Virtual Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Luma’s AI based conversational interface understands the user’s intent, ensuring requests are actionable, minimizing process exceptions and harmonizing communications between end users and staff so all nine supported ITIL processes maximize staff productivity and yield excellent support.

Serviceaide powered by AWS can give you

  • Secure, Scalable, Available Infrastructure

Our secure and available infrastructure scales to meet your current and future needs. You can grow from a few support analysts supporting hundreds of customers to hundreds of support analysts supporting hundreds of thousands of customers.

  • Fully managed and reliable cloud-hosted solution on AWS

Anytime, anywhere access via web and mobile.

  • Risk-free onboarding, updates and upgrades using the SaaS based Cloud Deployment

We’re continuously updating the infrastructure and security measures to maximize availability, responsiveness and security so you can focus on delivering excellent service and profitably growing your business.

  • Professional services partners and ecosystem

Serviceaide is now an Advanced Technology Partner of the AWS Partner Network (APN). As an APN Technology Partner you will gain access to a variety of tools, training, and support that can enable you to more efficiently build your solutions on AWS.

Meet Luma
The intelligent virtual agent to make customer support more efficient and effective.


See how Luma Aids End-Users
Elevate your customer support with support agents that are available 24/7.


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