The global pandemic and economic crisis is a challenge for everyone. I want to let you know that we focused on our customers and partners. Meeting their needs. Answering questions. Leveraging technologies to keep business operational. Our service and support has not been impacted and we continue to offer 24 x 7 availability.
Our goal is to continue to help you operate efficiently and maintain your required levels of service and support. Whether it’s implementing critical workflows during this crisis or meeting the daily needs of your business, we stand ready with our global staff. We recognize that business must go on, and managing workflows and service requests are top priorities.
We are sensitive to this uncertain climate. We also know that technology will play a critical role in business continuity both today and in the future. Sandy Shen, a Gartner analyst, recently said: “The value of digital channels, products and operations is immediately obvious to companies everywhere right now. Businesses that can shift technology capacity and investments to digital platforms will mitigate the impact of the outbreak and keep their companies running smoothly now, and over the long term.” The approach to service and support will rapidly evolve as advances in automation and digital labor become a part of business continuity plans.
I am personally committed to the business requirements of our customers and partners; and am monitoring the COVID-19 situation closely. My team is actively engaged to maintain business as usual to the extent possible.
Everyone at Serviceaide extends our hope that you stay healthy in the weeks ahead, around the globe. We are in this together.