Are you wondering how a virtual support agent can benefit your company? Well, you’re not alone. Gartner predicts that upwards of “25% of customer service and support operations will integrate virtual customer assistant or chatbot technology across engagement channels by 2020.”
Since Luma, our Virtual Support Agent (VSA), is being adopted at an accelerating pace this year, we created a white paper to help companies better understand how VSAs can be used, and why. 5 Reasons Why You Should Invest in a Virtual Support Agent in 2018 shares key ways that integrating a VSA into the workflow will help optimize, simplify, automate and consequently free up analysts to think more strategically and spend more time on high-value projects.
This new paper follows up on the recent blog about chatbots, Inside Chatbots – Answer Bot vs. Personal Assistant vs. Virtual Support Agent, which took a good look at how they have helped put VSA deployment at the forefront of CIO priorities.
As always, we aim for our white papers and posts to inform and start conversations. If the topics pique your interest but leave you wanting more, let us know!